Postage

Orders can be posted in either an Australia Post Regular post parcel satchel or Express Post satchel.  Please select Regular or Express delivery based on the number of items in your order to ensure the correct postage is applied to your shopping cart.  One Kindy Sheet set is postage for a Single Item – where incorrect postage option is selected you will be advised of the correct cost for payment prior to goods being sent.

For Urgent Orders you may prefer to have your order sent in an Australia Post Express Post Satchel for next business day delivery in Australia Posts Express network.    For more detail on delivery standards and Express Network please refer to Australia Post.

A Signature on Delivery captures a signature of the recipient upon delivery for an additional $2.95 per parcel.  This will ensure your Australia Post delivery is signed for and not left unattended in a safe drop location.  Items left is a safe drop location are considered delivered whether you receive them or not.

Postal options offered in our online shopping process are only for delivery within Australia.  

Please ensure your delivery address is clear and correct. If Australia Post deems the address to be incorrect the parcel is returned to sender (RTS).  Parcels RTS are returned using a different service and can take in excess of 10 Business Days to be received by us.  There is nothing we can do to speed up this process.

Insurance for loss of items is available for an additional cost of $1.50 per $100 of value.  Please request this when ordering in order comments and wait for confirmation of cost prior to finalising payment.

Australia Post delivery costs

Size of Order Standard Delivery – default option Express Delivery
Single Item $8.50 $10.85
Single Item with Signature on Delivery $11.45 $13.80
2-4 Items (up to 3kg) $13.80 $15.65
2-4 Items with Signature on Delivery $16.75 $18.60
5-8 Items (3 to 5kg) $18.70 (contact us prior to payment for invoice) $25.60 (contact us prior to payment for invoice)

 

Once posted by us, your Australia Post regular parcel should arrive in 2 to 5 workings days (Queensland and major cities – other areas may take up to a week or more depending on Australia Post).  These delivery time frames are an indication only as provided by Australia Post and we cannot guarantee them.  

You can track the progress of your order using the satchel # provided:  Australia Post Track My Order.  You can also register for email or SMS updates on your delivery so you know when it will be delivered.  For more information please visit:  Australia Post Tracking Options.
Please ensure you advise me promptly should the order not be received within 2 business days for Express Post stachels and 7 business days for Regular Post satchels.

We are not responsible for items misplaced or misdelivered by Australia Post.  Uninsured items that are misplaced by Australia Post are not the responsibility of dressups by Tina although we record the satchel number for every delivery and will happily lodge a missing item report with Australia Post as required.  This is a lengthy process and we are unable to replace your items unless Australia Posts accepts that the parcel was misdeliverd by them and Australia Post covers the cost of replacement.

Insurance against loss of items is available from Australia Post in the form of Extra Cover.  Extra Cover provides you with cover for the specified value of your item (up to $5,000) if your item is lost or damaged while being carried by Australia Post for a cost of $1.50 per $100 of goods value.  Orders over $300 require Signature on Delivery $2.95 in addition to the Extra Cover charge to provide insurance.  Please request Extra Cover when ordering and allow an additional business day prior to posting for the insurance cover to be arranged for your parcel satchel.  We will email to confirm your order cost if this is requested – please be aware that there is an additional charge for Extra Cover.  

Australia Post Orders – please note that while all due care is taken in packing your order, we cannot be responsible for damage in transit. Australia Post do not offer any guarantee that your items will arrive in one piece regardless of how well we pack them and there is no insurance service available for damaged goods.

 

Overseas Delivery

Currently we do not ship orders outside of Australia.

 

Insurance

Postage insurance ensures that items lost in transit are replaced.  Uninsured items that are misplaced by Australia Post are not the responsibility of dressups by Tina although we record the satchel number for every delivery and will happily lodge a missing item report with Australia Post as required.

To insure your parcel Extra Cover needs to be purchased with Australia Post prior to the parcel being sent.  Extra Cover provides you with cover for the specified value of your item (up to $5,000) if your item is lost or damaged while being carried by Australia Post.  Please request extra cover when placing your order.  An additional fee will apply based on standard Australia Post cost for insurance.  Please request this when ordering and allow an additional business day prior to posting for the insurance cover to be arranged for your parcel satchel.  

Postal insurance can only be provided where you have requested this when ordering and paid the additional cost required for this service.  Postage and insurance costs will vary depending on the parcel size and type of service selected.  Australia post insurance only covers items lost in transit, not any damage to items during transit.  This option is not offered by Australia Post at all